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Service Plans >>
Advantor is fully committed to keeping your
security system running at peak performance 24
hours a day, 7 days a week. With
industry-leading expertise and a deep pool of
resources to draw upon, Advantor can quickly
identify and apply the skills required to meet
any challenge you may face. Our team of industry
experts has gained a reputation for solving
requests in the shortest possible time,
providing unparalleled support, and exceeding
customer expectations. In the rare event of
system downtime, Advantor support provides you
with rapid access to technicians and parts so
that your equipment is back in full operation as
quickly as possible. If a remote solution cannot
resolve the problem, the Advantor worldwide
network ensures that a solution is available,
usually within hours.
At Advantor, we understand that security
requirements and challenges can vary drastically
based upon organizational needs. That's why we
offer a comprehensive suite of service plans
designed to address many different levels of
needs. We invite you to look at these options
and choose a package that's right for you.
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Benefits of a Service Agreement: |
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Provides added protection for your
assets |
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A special 800 phone number for top
response |
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Able to budget system maintenance
expenses |
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Priority scheduling for staff training |
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Free Software Service Packs |
Service Agreement Coverage Options
TIER 1: Depot Level Support
TIER 2: Next Business Day
Support
TIER 3: 24 Hours / 7 Days a
Week Support
TIER 4: Full Time, On-Site
Support
Additional Service
Offerings
For more information or a quote on our
service plans, please contact Sandra Kinney at
(800) ADVANTOR ext 6937.
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Tier 1:
Depot Level Support |
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The Depot Level Support
Agreement provides the
basic level of Answer
Center support, 24 hours
a day / 7 days a week to
assist you with
software, monitoring
equipment and field
equipment problems. |
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Free Software Service
Packs provided as they
are released, and
telephone assistance
with Service Pack
installation. |
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If an Advantor
Representative is
dispatched for on-site
service, the service is
charged at 10% off the
standard rate. The
customer is responsible
for paying the travel
cost and expenses. |
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Tier 1 Support can be
augmented with
additional service
options. |
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Tier 2: Next
Business Day Support |
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Includes total support
of all Advantor systems,
as well as other
manufacturers' equipment
should you decide to
include the service in
your service package. |
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Advantor Answer Center
telephone support is
available 24 hours a day
/ 7 days a week to
assist you with
software, monitoring
equipment and field
equipment problems. |
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Free Software Service
Packs provided as they
are released, and
telephone assistance
with Service Pack
installation. |
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Next business day
response by an Advantor
representative to
service those problems
not resolved through the
Answer Center within 24
hours of problem
reporting. |
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Next business day
response by an Advantor
representative to
service those problems
not resolved through the
Answer Center within 24
hours of problem
reporting. |
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Include parts
replacement should there
be a problem with a
critical monitoring
component, or any other
Advantor-installed
equipment as part of
this contract. These
parts will be shipped
via standard Federal
Express overnight
service. |
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Tier 2 Support can be
augmented with
additional service
options. |
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Tier 3: 24
Hours / 7 Days a Week Support |
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Includes total support
of all Advantor systems,
as well as other
manufacturers' equipment
should you decide to
include the service in
your service package. |
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Advantor Answer Center
telephone support is
available 24 hours a day
/ 7 days a week to
assist you with
software, monitoring
equipment and field
equipment problems. |
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Onsite Advantor
representative within 4
hours from an Answer
Center dispatch. |
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Free Software Service
Packs provided as they
are released, and
telephone assistance
with Service Pack
installation. |
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Includes parts
replacement should there
be a problem with a
critical monitoring
component, or any other
Advantor-installed
equipment. These parts
will be shipped via
standard Federal Express
overnight service. |
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Tier 3 Support can be
augmented with
additional service
options. |
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Tier 4: Full
Time, On-Site Support |
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A full-time Advantor
representative provides
onsite dedicated support
and is assigned to take
care of all physical
protection system needs,
to include software,
monitoring equipment,
and field equipment. |
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Immediate response and
onsite service of all
alarm requirements by
the onsite Advantor
representative. |
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Advantor Answer Center
telephone support is
available 24 hours a day
/ 7 days a week to
assist you with
software, monitoring
equipment and field
equipment problems. |
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Free Software Service
Packs provided as they
are released, with
installation by the
onsite Advantor
representative. |
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Technical and
Operational training
provided to new security
and maintenance
personnel by the onsite
Advantor representative
as new personnel are
hired and as people
rotate to take over
duties related to the
physical protection
system. |
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Includes parts
replacement should there
be a problem with a
critical monitoring
component, or any other
Advantor-installed
equipment. These parts
will be shipped via
standard Federal Express
overnight service. |
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Tier 4 Support can be
augmented with
additional service
options. |
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Additional Service Offerings
Manufactured Parts Replacement
The manufactured parts replacement service
product extends the warranty beyond the standard
24 months for the term of the Service Agreement.
If an Advantor-manufactured product should be
damaged through standard operation, Advantor
will replace the manufactured product with a new
or like product from the same product line.
Should Advantor stop the manufacturing of the
product in question during the term of the
Service Agreement, Advantor will replace the
product with like models of similar or greater
quality as specified in the original
configuration.
Monitoring System Preventive Maintenance
Advantor will provide one comprehensive onsite
inspection of the monitoring system including
all hardware and peripheral devices. The
inspection will include the following:
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Test and inspect all console cabling and
connections |
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Test all power supplies and adjust
voltages as necessary |
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Conduct full system tape back up and
back up verification |
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Run test on system applications and OS
diagnostic reports |
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Clean computers, re-seat all boards and
chips |
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Clean floppy, tape, and CD drives |
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Clean and adjust dye-sublimation printer
(if applicable) |
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Clean and adjust printers |
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Verify operation of signature pad (if
applicable) |
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Verify operation of CCTV equipment (if
applicable) |
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Update software with any software
service packs of the configuration
purchased |
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Provide system maintenance report for
onsite personnel |
Field Equipment Preventive Maintenance
Advantor will provide one comprehensive onsite
inspection of all Field Equipment. The
inspection will include:
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Visual inspection of all sensors,
visible wire and access control
equipment |
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Walk-test of all sensors to ensure
proper equipment performance |
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Lubrication of all moving parts |
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Functional test of all devices |
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Battery status test, including
simulation of AC power loss |
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Test documentation |
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Maintenance documentation |
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Inventory of spare parts and
recommendation for spares inventory |
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Total system status and recommendations
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Certification Training
Certification training is offered in both the
Operational and Technical disciplines.
Certification training courses are intensive,
with hands-on experience, refresher of
fundamental concepts and a Certification
Examination. The class may be arranged onsite,
or at the Advantor Orlando, Florida location.
Classes held for up to 10 people per class,
Special requests should be submitted for
consideration.
Refresher Training
Refresher training is available for both the
Operational and Technical disciplines. This
training curriculum is geared towards new and
current monitoring personnel and technical
maintenance personnel. We offer a full spectrum
of topics, covering fundamental concepts to
advanced functions. Refresher training can be
provided onsite or at the Advantor Orlando,
Florida location. Classed are held for up to 10
people per class.
For more information or a quote on our service
plans, please contact Sandra Kinney at (800)
ADVANTOR ext 6937.
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